Frequently Asked Questions
What is your cancellation policy?
What is your policy on providing partial credit?
Who should I contact to notify of my special needs?
Q. What is your cancellation policy?
A. As events may be cancelled due to unforeseen circumstances, we encourage you to review our cancellation policy.
Activity Cancellation by Provider
Brainsell Education reserves the right to cancel or re-schedule any course and will not be responsible for any charges incurred by registrant due to cancellation or re-scheduling other than the course tuition refund. A full course tuition refund will be issued within 30 days of cancellation if BrainSell Education cancels or re-schedules the course. No refund will be issued if course is in progress and is interrupted by an Act of War or God or issue beyond our control.
Activity Cancellation by the Learner
It is the policy of Brainsell Education that all cancellations must be received, in writing, at least 14 days prior to the course date whereupon participant will receive a refund less a $50 administrative charge per registrant. In the event that participants cannot attend, they may substitute someone in their place at no charge provided request for substitution is received in writing at least 14 days prior to the course date. No refunds or transfers will be issued if notice is received less than 14 days prior to course date. If a participant registers but does not attend, participant is still liable for payment.
Complaint Resolution
It is the policy of Brainsell Education that all complaints must be submitted in writing within 30 days of a scheduled activity. All complaints will be reviewed by the Customer Service Manager and acknowledgement of receipt of complaint will be sent in writing within 7 days of receipt. The Customer Service Manager’s role will be to investigate the complaint by gathering pertinent information and resolving the issue in the most satisfactory way possible within 30 days of receipt of complaint. Resolution will be communicated to participant in writing. Customer Service Manager will document the issue and communicate to other Brainsell Education employees the required corrective and preventive action to address root cause of problem. back to top
Q. What is your policy on providing partial credit?
A. Participant attendance will be monitored through the use of sign-in/sign out sheets. Credit will be awarded based on the number of hours of actual attendance AND satisfactory completion requirements. back to top
Q. What is your ADA policy?
A. ADA Accessible Learning Environment Policy
Brainsell Education is committed to ensuring equal opportunity and access to all participants and employees in accordance with Section 503/504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (ADA). Brainsell Education prohibits discrimination against any learner, employee, or applicant on the basis of physical or mental disability, or perceived disability. Brainsell Education will provide reasonable and appropriate accommodations to enable employees and learners to participate in all company-provided activities. Individuals with disabilities are responsible for reporting and supplying documentation verifying their disability.
ADA Definition of Disabled
The ADA's protection applies primarily, but not exclusively, to "disabled" individuals. An individual is "disabled" if he or she meets at least any one of the following tests:
1. He or she has a physical or mental impairment that substantially limits one or more of his/her major life activities
2. He or she has a record of such an impairment
3. He or she is regarded as having such an impairment. back to top
Q. Who should I contact to notify of my special needs?
A. If you have any special needs, please contact our Customer Service Manager at 1-877-539-0566 ext. 702 at least 14 days prior to the event so that arrangements can be made. back to top
